Nevada AG Masto Files Civil Fraud Lawsuit Against Lender Processing Services
In what is shaping up to be a series of cases, Nevada Attorney General Catherine Masto has filed a civil fraud lawsuit against Lender Processing Services. LPS is one of the largest providers of software and services to mortgage servicers and their network attorneys. Given that the state recently indicted some lower-level LPS officials, this seems to be the next step in the chain. I personally won't be surprised if Nevada follows Massachusetts's lead and goes after the servicers that use LPS next.
The complaint lays out everything that industry observers and consumer rights attorneys have been saying about LPS for years. At 39 pages, it's somewhat of a lengthy read, but the first five pages neatly summarize the facts behind the state's case.
Here's some background: LPS provides document preparation services and specialized software to servicers and their attorneys. LPS was largely unknown outside the mortgage servicing industry until last year when 60 Minutes ran a piece about the robosigning that was taking place at LPS's subsidiary, DocX. At the time, LPS stated that the activity at DocX was nothing more than a clerical notarization error. LPS further stated that it had processes and internal controls in place that ensured affidavits were properly signed.
According to the complaint, LPS has:
engaged in a pattern and practice of deceptive conduct that willfully misled consumers, courts, and the public, resulting in countless foreclosures that were predicated upon false, deceptive and deficient documents that LPS prepared and/or executed and included fees that were mischaracterized and deceptively passed on to consumers.
This single paragraph captures most of the complaint. It describes LPS's attempts to cover up and recharacterize its behavior as innocent clerical errors. The complaint also discusses LPS's involvement in the foreclosure process, which has less exposure to the public. For example, LPS is more than just an administrative middle-man. According to the complaint, LPS "improperly directs and/or controls the work of foreclosure attorneys in the LPS Network."
LPS advises its attorneys how and when to proceed with various steps of the foreclosure process. It also tends to obstruct communication between the attorney and the servicer. This is a problem since the servicer is the client, not LPS. LPS also charges its network attorneys a referral fee for each case that it routes to their offices. As the AG's complaint notes, this is essentially a kickback. It also sounds like fee-splitting, which becomes a major ethical hazard. According to the complaint, these kickbacks are masked as attorney and trustee fees. Those fees are then tacked onto the judgment against the homeowner, which means that ultimately homeowners who lose their homes are paying these fees.
The complaint also does a good job of encapsulating the nature of the foreclosure crisis:
The foreclosure crisis has been fueled by two main problems: chaos and speed. LPS' business model is designed to take advantage of the former by increasing the latter. The faster LPS is able to process foreclosures -- without regard to the accuracy of the documents or the integrity of the process -- the more money LPS makes.
This paragraph sums up the foreclosure crisis for most major players, not just LPS. Servicers tend to make more money foreclosing than modifying loans -- the long-term money is something that honest investors are seeking. The majority of the wrongdoers in the foreclosure crisis make money via volume and speed. For them short-term profit is more important than long-term stability.
Also interesting is the complaint's description of LPS' business model, including the use of LPS Desktop, which is essentially foreclosure management software. Desktop is used to organize and process foreclosure cases and includes prompts and alerts for various stages of foreclosure. Most importantly, it tracks the speed with which network attorneys close out cases. As always, speed is of the utmost importance.
The complaint also explains how LPS is the exclusive contact between the foreclosure attorney and its client, the servicer. Instead of servicers directly retaining attorneys, those who use LPS are connected with attorneys within the LPS Network. Effectively, if the attorneys want business, they will play by LPS' rules and pay the referral fees. For the servicers, it may seem like a value-added service.
The rest of the complaint outlines how LPS failed to prevent robosigning and how it continued to robosign after it said it wasn't. It explains how LPS executed documents on behalf of the servicer, how it executed documents on behalf of non-existent or defunct companies, and how it misled investors about its practices.
What I find most interesting are the parts that discuss how LPS directs and controls the legal process. It would appear that this is done on a software level and a systemic level. On the software level, LPS automates a lot of the decision-making involved in the foreclosure process. Its software also creates deadlines that exceed the industry standard, forcing some firms to compromise the quality of their work to maintain the volume needed to keep LPS happy. Attorneys who consistently miss targets get downgraded and receive fewer or no referrals from LPS.
In addition to the software, systemic issues cause LPS to exert an undue influence on Network attorneys. LPS is often the contact point for the attorneys, not the servicer-client. This means that LPS often directs the conduct of attorneys. This is a huge ethical no-no for attorneys -- non-lawyers should not be directing the legal work of attorneys. Non-attorneys cannot, for instance, hold any interest in a law firm. This is why you don't see the tall-building firms issuing stocks. According to the complaint, LPS non-attorney employees not only directed the activity of attorneys, but trained them and advised them as to how to prepare various pleadings, motions, and other documents. LPS often blocks communication between the attorney and the servicer -- odds are that the answer to an attorney question comes from LPS, not the client.
What it boils down to is that LPS may be engaged in the unlicensed practice of law. Given that its software is used in about 50% of all mortgage loans, you can imagine how many counts of unlicensed practice it may be liable for.
The case is ultimately based on Nevada's unfair and deceptive trade practices act. I hope that it succeeds. Almost every state has a similar statute. Success in Nevada could mean lawsuits from other states. The latest wave of lawsuits has shed some sunlight on the underbelly of the foreclosure crisis -- now we just need more sunlight.

